Reetu Parikh
Resume
Work Experience
Customer Service Advisor
London, Ontario
Full Time
April 2023 - Oct 2023
· Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision-making skills to provide tailor-fit solutions that are appropriate to the customer situation
· Refer customers, where appropriate, to seek independent financial advice
· Deliver high-quality customer interactions while balancing client outcomes and following compliance requirements
· Effectively utilize my existing and newly trained computer skills across a variety of complex systems
· Maintained 5-minute call time by using strong listening, consultative, and problem-solving abilities and using scripted sequences to address all concerns
Participated in team meetings and training sessions to stay informed about product updates and changes
Supervisor - Red Swan Pizza
London, Ontario
Full Time
Oct 2021 - April 2023
· Trained to work in multiple roles as Cashier, Team member, Customer service, and Chef
· Maintaining schedules for the employees
· Maintained supply levels of food for customers to meet their typical demands
· Helped team members in completing day-to-day tasks
· Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently
· Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
· Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Fashion Associate - Walmart:
London, Ontario
Part-Time
Oct 2020 – Oct 2021
· Trained to work in multiple roles as Merchandiser, Team member, and Customer service
· Maintained up-to-date knowledge of store promotions and highlighted sales to customers
· Maintained supply levels on counters and shelves in customer areas to meet typical demands
· Helped customers complete purchases and locate items
Helped team members in completing day-to-day tasks such as zoning, recovery, and stocking
Marketing & Communications Intern - Devant:
London, Ontario
Co-op
Jan 2021 – April 2021
· Oversaw day-to-day business operations by fostering deep professional relationships with fellow team members
· Aided company with making their website SEO-friendly by using WordPress
· Worked on making the company website more user-friendly
· Presented and came up with different marketing ideas to help spread awareness for their educational workshops
· Ensured on-time project completions regularly
· Developed and nurtured rewarding relationships through active communication and interpersonal skills
Assisted with marketing strategy development to increase public awareness and customer engagement
Marketing and Advertising Specialist - HAS Pvt. Ltd.:
Mumbai, India
Full Time
Oct 2017 - Nov 2019
· Worked on promoting a new restaurant in Mumbai, India
· Came up with new and creative ideas for a marketing campaign
· Built profound connections with customers and aided the restaurant with business
· Worked closely with the company head office and restaurant managers by catering to their desired needs for the promotion of a new outlet
· Designed ads and wrote for their social media handles
· Worked as a customer service manager at the store
· Created dynamic PowerPoint presentations to support sales and business development
Boosted brand awareness by developing and implementing strategic marketing campaigns
Head of Hospitality -The Wedding Wale: (Event Management Company)
Mumbai, India
Freelancer
Dec 2016 - May 2017
· Involved in guest and participation management, crowd control, creating and coordinating schedules and itineraries
· Worked in tandem with the logistics department ensuring a smooth flow for the event and meeting crises with creative problem-solving.
· Paid attention to detail while completing assignments.
· Demonstrated leadership skills in managing projects from concept to completion.
· Managed time efficiently to complete all tasks within deadlines.
Acted as a team leader in group projects, delegating tasks and providing feedback.